We are searching for a Business Analyst (supporter role)

This position is based at our friendly office in Roskilde and you will join our Mortgage Foundation.  

In Mortgage Foundation we handle the support of our Mortgage solution. We have a close cooperation with our customers and aim to give them the right support, so that they can utilize our solutions in the best way.  

Even though you will be placed in Mortgage Foundation, you will work across the 4 Mortgage teams. You will be the first contact that our customers have, when they encounter issues in the Mortgage solution.    

Mortgage solution for BEC’s banks is used on Totalkredit’s new Mortgage Universe and provides a first-class solution for bank advisors when handling mortgage solutions for customers.  

Mortgage Foundation is a foundation team and we work together with the 3 other feature teams. The team is responsible for the system and stable operation. The feature teams are responsible for developing the future mortgage solution for BEC’s banks.   

Your role will be to handle daily support of our Customers in Service Now, you will handle this with our skilled colleagues in the team. The cases that we handle is sent in by the Mortgage SPOC’s on our customers side, that means that you have to have a debt knowledge about Mortgage and a customer centric mindset.  

Our BA/supporter is expected to be able to participate in meeting with our customers regarding daily maintenance. The person that we are looking for is to be part of our support. The support has opening hours from 9:00-16:00, therefore a coordination regarding working hours is to be expected.  

At BEC, we prefer to collaborate often in the office, but we also keep the opportunity to work remotely up to 8 days per month. Your direct manager will be Anne Melsing.

Primary task and responsibilities include: 

• Support to our customers in ServiceNow  

• Reporting on support  

• Optimizing the support process  

• Creating tasks for your development teams based on the errors received from our customers 

• Writing Operational information’s  

To succeed you will:   

• Have a comprehensive knowledge about Danish Mortgage  

• Have a curious mind with an open nature and desire to knowledge-share with others

• Be able to communicate in English and Danish (written and spoken) 

• We will teach you the business language 

• Be customer centric 

• Be a Team player  

It’s nice-to-have: 

• Knowledge and experience with IT development 

Be your best self with BEC’s benefits! 

We offer a diverse range of benefits for our employees. Here are just a few of them. 

• Professional development 

• Healthy, varied lunch and fruit in the canteen 

• Active staff associations: yoga, cycling, go-karting, games, bowling etc. ​ 

• Flexible working hours 

• Pension scheme 

• Health and dentist insurance

• Referral bonus 

• Find out more about working life at BEC

What does the recruitment process look like? 

1. Send us your CV: We want to get to know you 

2. Screening call: Let’s chat and see if we’re a match 

3. Meet your future manager and team: See who you’ll be working closely with. 

4. Personality and cognitive test: Let’s learn more about you. 

5. Meet our talent partner and your future manager once more: Get feedback on your test results.  

6. Time to sign the contract: We’re ready to welcome to BEC! 

If you have any questions related to the position, please contact Anastasiia Bondarenko

Make us aware of your talent    

We are an equal opportunities employer. We hire top talent regardless of race, religion, color, national origin, sexual orientation, gender identity, and age. We encourage all qualified candidates to apply. See our full list of vacancies at https://www.bec.dk/en/vacancies/  

You can also learn more about BEC by browsing our company culture book: wearebec.pdf