Cookie Warning The website uses cookies to remember your settings and authentication. This information is not shared with any third party. Read more 

Community Services Officer - National Contract


The Danish Refugee Council (DRC) is a humanitarian, non-governmental and non-profit organization, founded in 1956, that works in 30 countries around the world.

DRC’s mandate is driven by three global strategic objectives within the DRC Assistance Framework: Saving lives and alleviation of immediate suffering among people affected by conflict, Safeguarding, restoration and development of livelihoods, and, Institutional and organisational change that contributes to protection of people’s rights and peaceful handling of conflict.



DRC has been operating in Greece since December 2015, providing support to the Greek Ministry of Migration Policy in ensuring dignified reception conditions for refugees and migrants arriving on Lesvos island. In March 2016, DRC expanded its operations in Athens, in response to the changing context and the build-up of refugee population on mainland Greece.



Under the supervision of the SMS Team Leader and in close coordination with other DRC field units, the Community Services Officer (CSO) will maintain good relations with the Persons of Concern (PoCs) in the site and develop effective community engagement and participation mechanisms to support PoCs to take an active role in all aspects of life within the site. CSO will lead the community services activities in the site to ensure that community members are mobilized to participate in meaningful activities.


Duties and Responsibilities

Community engagement:

  • Develop and maintain constructive and cooperative working relationships directly with Persons of Concern (PoCs), their community representatives, and other stakeholders in the site.
  • Develop and support representative committees and community groups, including through facilitating the formation of new groups, coordinating meetings and workshops, and implementing training. Ensuring that minority groups are represented.
  • Ensure that such social factors, expectations and cultural background of POCs in the site are considered in planning and implementing assistance activities.
  • Assist in the planning and development of community engagement and social cohesion activities, events and initiatives both inside the site as well as with the host community
  • Participate in developing and implementing awareness raising sessions and information campaigns. Through all activities, encourage the active participation of women, PSNs (persons with specific needs) and other less represented groups.
  • Take the lead role in communicating with the community e.g. provide translation/interpretation services


Coordination and reporting:

  • Participate in weekly planning meetings and share appropriate information to ensure all departments are informed of ongoing activities and ensure all joint activities are well coordinated. Map out nature of the social problems in the site and devise activities to address them and document them as well
  • In cooperation with the SMS Team Leader and under their supervision support and collaborate in producing reports on site activities and/or DRC program, demographic data, gap analysis.
  • Conduct regular update the site level profile to determine needs and gaps needed by the refugee population in the site in collaboration with Protection unit
  • Manage the help desk ensuring that info/bulletin boards are updated and support effective communication and information-sharing to PoCs, including providing information on services, activities and events in the site. 
  • Update the service map of the site, briefing notes, site rules and regulation and the area geographical map detailing location of basic services (markets, hospitals etc.)  in collaboration with the Site Manager and SMS Officer
  • Prepare project proposals for activities designed to address needs and gaps of POCs in the site.



  • Ensure that Community Services projects are monitored, evaluated and adjusted/adapted to the local context as necessary, documented and reported
  • Assist in self-help and educational activities in the site in collaboration with the site teachers and education staff.
  • As necessary, oversee the work of project contractors to guarantee quality and proper service provision.
  • Produce while ensuring the accuracy of all communication materials
  • Maintain information and statistics on the social conditions of POCs in the site
  • Assess the situation of the POCs in the site concerning their access to basic social services particularly those with specific vulnerabilities that require specialist skills, in collaboration with protection
  • Perform other functions that may be assigned by the SMS Officer/Team Leader.



Required Qualifications

  • Excellent verbal and written English or Greek.
  • Verbal fluency in either Arabic or Dari/Farsi. All candidates will undergo a language test with a native speaker.
  • Previous working experience with local or international NGOs will be considered as a strong advantage.
  • Good computer skills. 



Skills & Qualities

  • Ability to establish and maintain good working relationships in a multi-ethnic, multi-cultural and multi-disciplinary environment.
  • Excellent interpersonal and teamwork skills, including experience of working with different groups, partners and nationalities.
  • Strong commitment to teamwork and humanitarian principles.
  • High professional ethics.
  • Flexible, enthusiastic and willing to learn from others


Terms and Conditions

The contract will be under the Greek Labor Law, and all allowances will be provided to the employees (Christmas, Easter, Vacation bonus).  

DRC provides training opportunities to develop and strengthen the quality of its services as well as its staff members’ professional and personal development.  

The position will be based in Attica (Greece) and national terms and conditions apply. 


General Regulations

The employee shall follow DRC instructions on safety, confidentiality and ethical guidelines, including the Code of Conduct and the Humanitarian Accountability Framework.

Employee should not engage in any other paid activity, without prior authorization, during the tenure of his/her DRC contract.

Employee should not engage in any activity that could harm DRC or the implementation of any project during the DRC contract period.

Employee should not give interviews to the media or publish project-related photos or other material without prior authorization from the Country Director

Employee shall return all borrowed equipment for the project to DRC after the end of the contract period or upon request.


Application Process

Interested? Then apply for this position on line: 

All applicants must send a cover letter and an updated CV (no longer than four pages). Both must be in English.  

Applications close on the 15th of December 2017.

Due to the urgency of the position DRC reserves the right to recruit a candidate who matches the required profile before the above deadline.   

The Danish Refugee Council (DRC) is a humanitarian, non-governmental, non-profit organisation founded in 1956 that works in more than 35 countries throughout the world. We are the largest humanitarian NGO in Denmark and consistently ranked as one of the world’s best NGOs according to Global_Geneva.

We fulfil our mandate by providing direct assistance to conflict-affected populations – refugees, internally displaced people and host communities in the conflict areas of the world. We also advocate on behalf of conflict-affected populations globally on the basis of humanitarian principles and the Human Rights Declaration. Our work and long-term strategies are guided by our five core values: Humanitarian approach - Respect - Independence & neutrality - Inclusion - Honesty & transparency.

You can read more about our vision and work on

Application due:



Contract type:
National contract

Apply for position