At Thon Hotels, we are committed to providing exceptional hospitality and unforgettable experiences for our guests. Our core values define who we are:

• Passionately Committed – We go the extra mile to create special moments for our guests.
• Professional Hospitality – We strive to see, hear, and connect with every guest.
• The Power to Please – We take pride in making personal efforts to ensure each stay is the best.
• Innovative – We continuously improve and invest in our hotels to stay ahead.
• Financially Solid – As an international company, we offer reliability and stability.
• Sustainable – We actively contribute to a greener society, holding both local and international green certifications.

We are currently looking for an Area Individual Reservations Trainee to join our dynamic team at the Service & Support Centre.

• Prime Location – Just a 5-minute walk from Luxembourg Station and conveniently near the metro.
• Modern Facilities – Our bright, spacious office provides a comfortable and inspiring workspace.
• Welcoming Culture – We foster a friendly and collaborative work environment, encouraging employees to build strong internal networks.

• Family Mindset – At Thon Hotels, you are valued as an individual with unique skills and passions.
• Diversity – Work in an international environment with colleagues and guests from all over the world.
• Flat Hierarchy – We believe in efficiency and avoid unnecessary bureaucracy.
• Autonomy – Take ownership of your career and make a difference.
• Accessibility – Our locations in Brussels are easily reachable.

• Check availability for accommodation based on customer requests.
• Process reservations according to guest requirements and budgets.
• Provide accurate information and answer questions about the reservation process.
• Handle payments and send booking confirmations.
• Resolve any post-stay issues efficiently.
• Promote additional services and packages through up-selling.
• Support customers with booking modifications or cancellations.
• Offer recommendations on local attractions and points of interest.

• Independent & Organized – You can manage tasks efficiently while collaborating with the team.
• Positive & Discreet – You maintain a professional attitude and handle confidential matters with care.
• Detail-Oriented – You take pride in delivering exceptional customer service.
• Strong Communicator – Fluent in English, French, and/or Dutch; additional languages are a plus.
• Experienced – Prior experience in the hotel industry is an advantage.
• Adaptable – You adjust easily to different people and situations.

• Motivational remuneration package including:
  • Financial compensation (depending of the internship’s convention)
  • One meal per working day.
  • Cleaning of working clothes.
  • If requested : accommodation.
• Professional opportunities. Discover new job possibilities and offers with Thon Hotels after successful internship.
• Family event. You will be invited a family event where you and relatives are honoured
• Celebrate. We encourage to celebrate successes with your team at staff events.
• Fun. Excellent working atmosphere with the nicest colleagues.

A convention between the 3 parties will be concluded (School, Trainee and Thon Hotels).

Thon Hotels is part of the Norwegian hotel chain Olav Thon Group that carries the name of its founder Mr. Olav Thon.  We have hotels in Norway, Brussels, and Rotterdam. In Brussels, Thon Hotels is one of the largest hotel chains with almost 1500 hotel rooms and 44 meeting rooms in 5 hotels as well as 3 residences of full furnished apartments.  We wish that all our employees are engaged, professional and service minded.