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Product owner - technical support
Product owner    
 
On Robot is the leading innovator and supplier of Collaborative Grippers with true Plug n´ Produce functionality. Since the founding in 2015 On Robot is using an expanding network of global partners to support the growing market. 
 
To strengthen the organisation, On Robot is looking for a product owner who will be working with the technical training of customers and help both customers and end users with their technical issues
 
You will be responsible for supporting our distributors with technical issues, to help them with the full benefit of On Robot products, with their applications and also the software part of the product. Furthermore, you will be involved in training programs for multiple customers at the time and with updating the necessary applications for teaching.  
 
As the Technical Support, you must have a global mindset. The position will be placed in the marketing and sales department, in close cooperation with R&D team and is located at On Robot’s headquarters in Odense. 
 
Define and develop the function 
The job as product owner/technical support is a newly established position and you will report directly to the management. Your daily work will be in a dynamic international environment with a dedicated team of colleagues. 
 
The role requires a high sense of quality and a challenge driven mindset. Your main responsibilities: 
 
• Providing technical support to distributors and cooperation with R&D 
• Developing applications for trade shows and seminars 
• Developing/translating technical training curriculums and conducting technical training programs for distributors and technical workshops for end users 
• Traveling to distributors/customers to help them improve their applications, 40-60 traveling days a year is expected  
• Participating in trade shows and seminars, preparation and programming of the robot 
• Daily phone/mail support, questions from distributors and robot integrators 
• Hosting and constructing webinars 
• Maintaining the FAQ/user tips database of the website 
• Template programs 
• Ongoing aligning of tutorials 
 
Service, support and training 
To gain success in the job it is important that you are outgoing, service-minded, able to manage and influence technical developments in distributors.  
 
You have experience from a support department, preferably with experience within diagnosis and debugging. Furthermore, you have experience with technical training and user guides.  
 
Professional profile  
• Technical background, bachelor level is preferable 
• Experience in or at least understanding of conducting seminars/trainings 
• Experience in designing and integrating robotic applications 
• Knowledge of and experience with Office 365 including SharePoint is a plus 
• Customer experience 
• Ability to multitask, follow up and prioritize daily workload 
• Fluency in English is vital, a good understanding of German, French and/or Spanish is a benefit 
 
To be successful in this position you should be challenge driven and possess a strong character. You will have to possess a high level of discipline and persistency, enabling you to work within a dynamic team that, due to its nature of being a start-up, has many ad hoc tasks and unproven processes. 
 
We offer  
On Robot offers an interesting carrier path in a fast expanding market and with a fast expanding team. Since 1st of October we have expanded from 3 to 13 employees and expect to reach 20 employees by mid-2017. We have opened an office in the US and expect to open an office in Asia within 2017. To continue this growth, we need you in our Technical Support team. 
 
We have a dynamic and informal hands-on environment with space for personal creativity.  
 
Salary based on qualifications. 
 
About On Robot 
On Robot is a born global company with headquarters situated in the robotic cluster capital Odense, Denmark. We provide innovative Plug & Produce grippers that ensure that manufacturers take full advantage of the benefits of collaborative robots: ease of use, cost-effectiveness and safe use alongside human workers. Our grippers mount directly on the robot arm, are highly flexible and are simple enough to be programmed, and they operate without the need of engineers, helping speed development and affordably automating processes.  
 
The company was founded by Bilge Jacob Christensen and Ebbe Overgaard Fuglsang in 2015, and have since sold the RG2, the flagship product, into the emerging global market of collaborative robots. The vision is to be the leading collaborative gripper company, and the team strives to offer the customers innovative solutions with true Plug & Play functionality. Simultaneously the teams passion centers on ‘strengthening your collaboration’, which is why they have designed the grippers to be as user-friendly, safe and versatile as possible. With a customer-centric and mission driven company culture, the international and dynamic On Robot team strives towards empowering all stakeholders and focuses innovation on customer needs.    
 
For more information, see the company’s webpage: www.onrobot.com 
 
Interested? 
Information regarding the position will be provided by IMC Business Consulting, feel free to contact consultant Martine Lassen at +45 46 74 10 64. Please fill in your application below, by pressing “Søg her”. You will receive an automated confirmation by e-mail once you have applied. 
 
 



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