We are a forward-thinking Danish company specializing in technological solutions. As we continue to grow, we're seeking an enthusiastic, adaptable, and people-oriented individual to contribute to our further development. 

In EG we deliver Nordic vertical software that helps our customers move their businesses further.  This our main focus and core business. 

Find out more at global.eg.dk or watch this short video: We are EG - YouTube if you want to know how the software we deliver makes difference for many user every day.  

ServiceNow Team at EG AS provides services to external as well as internal users from different EG business units. As a team, we are particularly responsible for assuring the availability and stability of the ServiceNow platform, developing the platform by adjusting its functionalities to stakeholders' needs, and supporting existing ITSM and CSM-related processes. 

Role description 

As a ServiceNow Operational Product Owner and member of our team, you will be responsible for the following areas: 

Backlog management 

• Maintain and prioritize the product backlog 
• Ensure clarity and order in tasks, making sure backlog items are well-defined and aligned with the product vision provided by the Product Manager. 

Collaboration with technical (development) team 

• Write detailed user stories and acceptance criteria
• Work with Product Manager and stakeholders and then with development team to refine requirements as needed 
• Serve as the primary liaison between the development team and Product Manager for day-to-day operations 
• Ensure the team clearly understands the requirements and priorities and  
• Participate in planning meetings to select work items for the development team 
• Participate in daily stand-ups to address and resolve any immediate issues that may arise 
• Participate in retrospective meetings 

Release planning and support 

• Plan and coordinate product releases, ensuring alignment with the roadmap and readiness for launch 
• Provide ongoing support for the product post-release, including bug fixes and minor enhancements 

Feedback Integration and improvement initiatives 

• Gather feedback from end-users and stakeholders to refine and improve product features 
• Incorporate lessons learned into the product backlog for continuous improvement 

Risk & issue management 

• Anticipate potential risks or blockers in operational activities and collaborate with the team to develop mitigation strategies 

Documentation & communication 

• Keep updated documentation related to backlog items, sprint outcomes, and overall product processes 
• Ensure transparent and consistent communication with all relevant teams and stakeholders. 

Expectations and qualifications: 

• Minimum three years' experience in ServiceNow as a product owner, business analyst, technical consultant or solution architect 
• Strong experience in cooperation with development team 
• Knowledge of ServiceNow platform capabilities, modules and architecture (optional) 
• Experience in business analysis, gathering requirements and refining tasks 
• Fluent English (written and spoken) 
• Effective communication and interpersonal skills to engage with both technical and non-technical stakeholders 
• Ability to take end-user perspective and proactively suggest the best available solution 
• General knowledge of ServiceNow integration capabilities and third-party tools (LDAP, SSO) - advantage 

What can you expect from us? 

• Flexibility around organizing your priorities within given working hours (we start work at 8am – 9am and finish 4pm-5pm)  
• Possibility of a home workplace and homework as needed  
• Employment based on an employment contract
• Nice office in Warsaw city center 
• Opportunity to put your fingerprint on methods and solutions  
• Active staff association that organizes good social events  

At EG, we develop software for our customers so they can focus on their profession. Our industry-specific software is built by peers from the industry, and backed by the scale of EG for stability, innovation, and security. We are committed to advancing industries by tackling big challenges such as resource use, efficiency, and sustainability.

Join us in creating software that works for people, not software that makes people work.

Visit our career page to meet some of your future colleagues, explore our culture, and watch our video "We Make a Difference".

Learn more about EG here.

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