Do you enjoy turning plans into action and challenges into solutions?
As our new Service Coordinator, you’ll be the crucial link ensuring seamless coordination between engineers, customers, and internal teams at Aasted.

We are looking for a proactive and detail-oriented Service Coordinator to join our Customer Service team in our Aftersales section. In this role, you will be responsible for coordinating travel arrangements, supporting engineers and customers, managing service-related documentation, and ensuring smooth execution of service visits.

You will act as a central point of contact between engineers, the Installation and Commissioning team, and the Customer Service team.

Key Responsibilities:

• Prepare and calculate engineer quotations for sales and service.
• Support visa and passport applications in collaboration with the I&C team.
• Arrange and book travel logistics including flights, hotels, and rental cars.
• Ensure purchase orders are received against quotations and follow up as necessary.
• Prepare and manage documents related to travels and traveling orders for engineers.
• Monitor and follow up on financial aspects of projects.
• Handle shopfloor registration and related documentation.
• Provide daily support for engineers and customers regarding visit coordination.
• Plan engineers’ visits in collaboration with the planning coordinator and IC team (service visits, installation jobs, and warranty cases).
• SLA planning along with our SLA Specialist
• Organize training and education for engineers, including booking internal and external courses.
• Manage customer correspondence related to upcoming visits.
• Coordinate resources from other departments for service-related travel.
• Working with continuous improvement of our service deliveries identifying possibilities.
• Perform ad hoc administrative and coordination tasks as needed.

Qualifications & Skills:

• Technical background, perhaps from a previous position working with Field Service engineers and production sites.
• Experience in travel coordination, project administration, or a similar role.
• Strong organizational skills with attention to detail.
• Excellent communication and interpersonal abilities.
• Ability to multitask and manage priorities in a fast-paced environment.
• Proficiency in MS Office (Excel, Word, Outlook); experience with ERP/CRM systems is a plus.
• Team-oriented mind-set with a proactive and service-minded approach.
• Fluency in English and Danish (other languages are a plus).

We offer

As part of Aasted, you will work in an international environment with competent and kind colleagues in a company with good opportunities for personal development.

Apart from supportive and engaged colleagues, we offer a pension scheme, a parental leave scheme, health insurance and social events.

We look forward to hearing from you

We will conduct interviews continuously, so please send your application and CV as soon as possible.

We encourage everyone to apply regardless of gender, nationality, sexuality or political orientation.

If you have any questions, you are welcome to contact Lushka Drakenberg, Customer Service Manager, on +45 31 77 39 88 or ldm@aasted.eu  
 

Aasted - a Danish pioneer

For more than 100 years, Aasted has been the market leader in equipment and facilities for chocolate production all over the world. In the portfolio of customers are both smaller local, as well as several of the world's largest global FMCG players.

We are on a constant journey, motivated by curiosity. Our curiosity has enabled us to challenge what until now has been known in chocolate production. We've gotten used to questioning the impossible — and making it possible. We are constantly launching a wide range of innovative and patented solutions for our customers, helping each one achieve their unique vision.

In Aasted, we are more than 550 people who, through passion, experience, and expertise, challenge the status quo.