Continia is looking for you – a talented Microsoft Dynamics engineer passionate about solving problems and delivering top-class customer support. If you're strong in communication and enjoy close interaction with partners and end clients, this job is for you!
About your role
As an Escalation Engineer in the Expense Management team, you'll work with Microsoft Dynamics partners, the internal engineering teams, and end customers from time to time. Your primary effort is to coordinate and find clever solutions to technical problems.
Your primary tasks will include the following:
- Support: Responsible for 2nd-level support tickets and resolving them. These support issues typically need more in-depth technical expertise and analysis.
- Technical issues: Investigate and solve highly technical problems related to infrastructure, configuration, or code-level - either by yourself or in cooperation with the support and/or development teams.
- Identification: Identify emerging trends or recurring escalation scenarios and work with software engineers to mitigate them in the future.
- Enjoy what you do every day!
Continia is a culture-centric company, and we work on a mutual flexibility model, ensuring you have freedom with responsibility and a proper life balance.
On top of this, you can enjoy the following benefits:
- Flexible working hours at the office and in your home office
- Some local benefits include subsidized lunch, free parking at the office, and active socialization.
- Company parties where you meet your international colleagues in person
Dependent on your location, you can be based in either Denmark (Aalborg or Copenhagen) or Lithuania (Vilnius).
About you
Your success in this role depends on your ability to maneuver in an agile organization where no two days are the same. You're positive, service-minded, and eager to reach your potential.
You're an initiative-taker and enjoy taking responsibility for your work. On top of that, you're likely to enrich our business with the following qualifications:
- Experience: 3+ years of experience in engineering with Microsoft Dynamics 365 Business Central
- Problem-solving: you have superior problem-solving and troubleshooting skills by working systematically toward the key issue
- Technical mindset: you have a good understanding of various Windows infrastructures and components such as Active Directory, SQL Server, Microsoft Azure, and related technologies
- Flexibility: you have a demonstrated ability to manage your tasks and adjust to shifting priorities and timelines
- Independent team player: you have the ability to work independently and in a collaborative team environment
- Good English communications skills: a large part of your job will involve working directly with customers, partners, and engineering teams in Continia
- Enthusiasm: You have a thirst to go the extra mile and are thrilled about making a significant difference for thousands of companies
If this position is calling your name, you're more than welcome to send us your application and resumé through our application form.
If you have any questions, please contact Claus Lundstrøm, Senior Solutions Manager – Expense Management (phone: +45 52146915 or email: clausl@continia.com).
We look forward to hearing from you!
About Continia
Continia Software is a leading provider of scalable add-on solutions for Microsoft Business Central, ensuring full transparency and allowing its customer segment, finance departments, to digitize and automate manual tasks in Business Central to save precious time. Our portfolio includes the following solutions: Document Capture, Expense Management, Document Output, Payment Management and Collection Management.
Our motto is: It’s About Time”– time to work and time to live. Our success builds on partnering with more than 1,300 reselling partners - serving more than 15,000 customers worldwide.
Working at Continia means being part of an international company and working alongside people from various cultures with a broad range of skills. Continia has more than 130 employees worldwide across eight offices (Copenhagen, Aalborg, Amsterdam, Belgium, Hamburg, New York, Vilnius, and Spain).
Our values: We dig in, work smart, and grow together, and you can count on Continia.
We're proud of our company culture, valuing diversity and encouraging authenticity. You'll work in an informal environment with open dialogue and high team spirit in your everyday life. You'll be part of a strong community where we celebrate small and big successes.