Positive, customer‑driven, decisive, and organized? if that’s you, keep reading!
At Continia Software, we're looking for a proactive problem‑solver to support our partners and customers as they implement our cutting‑edge solutions for Microsoft Dynamics 365 Business Central. In this role, you'll help organizations solve complex business challenges and automate financial and administrative processes using our Document Capture, Expense Management, and Document Output solutions.
If you're ready to embrace new challenges and grow alongside an outstanding team of dedicated colleagues, we’d love to meet you.
About the Role
Joining Continia means becoming part of an innovative, entrepreneurial, and agile organization. We believe in a flat structure where every voice is valued and everyone is empowered to make an impact.
The Continia North America team is a small, dynamic and all-remote team consisting of technical support, implementation, product management and partner account management. Together we support our partners by leveraging our combined strengths to provide efficient, dependable solutions—because at Continia, it’s about time.
We are currently seeking a Technical Support Engineer for our North America Support team. You’ll work closely with partners to troubleshoot issues and ensure high‑quality support for our solutions within Business Central.
Key Responsibilities:
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Provide daily support to Microsoft Dynamics partners through our web‑based helpdesk, assisting with troubleshooting, installation, configuration, and usage of Continia products.
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Reproduce and validate reported issues and collaborate with our development team to resolve them.
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Create and maintain clear, valuable knowledge‑base articles.
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Collaborate with solution specialists and product teams on complex support cases and feature requests.
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Represent Continia at industry and company events to support broader team and company initiatives.
About You
You bring a positive, service‑minded attitude and thrive in an environment where accountability and independence are key. You love helping partners succeed and take pride in delivering outstanding support.
Preferred skills and qualities:
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Experience with Dynamics 365 Business Central, Dynamics NAV, or other ERP systems (experience with Continia products is a plus).
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Understanding of basic accounting or bookkeeping processes.
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Excellent interpersonal skills and comfort interacting with diverse internal and external stakeholders.
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Strong written and verbal communication skills in English.
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A proactive, can‑do attitude with a focus on high‑quality service.
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Experience with Zendesk is a plus.
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Ability to travel on occasion
What We Offer
Continia is a culture‑centric company that values mutual flexibility, trust, and balance. You will enjoy:
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Remote work
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Paid time off + sick days
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401(k) with company match
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Medical, dental, and vision coverage
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Regular company and team‑building events
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Annual bonus plan
Continia commits to an inclusive recruitment process and equality of opportunity for all our job applicants with a American residence and work permit.
We look forward to hearing from you!
About Continia
Continia Software is a Danish company dedicated to helping small and medium‑sized businesses automate financial and administrative processes through seamless integrations with Dynamics 365 Business Central. Our solutions reduce manual data entry, minimize errors, and improve productivity.
At Continia we value diversity and encourage authenticity. We are over 200 team players who respect each other's thoughts and ideas, and expect everyone to take ownership of their work. We focus on both personal and professional development, so we can grow internally within the organization.
We partner with 2,000+ resellers to serve more than 25,000 customers globally. In our daily work, we are pragmatic and results-oriented, and we strive to maintain our entrepreneurial spirit by keeping things simple and focusing on our employees.
We celebrate our victories, big and small, and we aim to hold one major annual event where all employees gather in one place, regardless of where they are based.
We acknowledge that time is the most valuable resource. Continia’s solutions give our customers more time in their daily lives – time to work and live. That is why our motto is: 'It’s About Time.'