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L3 Operations Lead, Gdynia

Workplace: Gdynia
IT Group functions is part of Group Corporate Centre (GCC). The vision of GCC is to be a top European class Corporate Centre enabling the creation of a Great Nordea. We are acknowledged for our competence and our ability as a team to contribute to the Groups superior performance and shareholder value creation.
Do you like being the bridge between Business and IT and are you looking for new challenges? Then this position at Nordea as L3 Operations Lead might the perfect match for you!

The position we offer

As operations lead in Credit Risk & General Ledger IT Solution you will be responsible for the coordination of Level 3 Production Support incl. incident fixes as well as problem defects and minor enhancements of our platform used for regulatory reporting You will be part of our Deliverables team, consisting of PMs solutions. You will be the bridge between business and IT, therefore it is important that you have great communications skills and can talk with both IT and business. and IT Analysts and delivering excellence. 
Our technical solution includes the whole flow from sourcing, calculating to reporting. We have approx. 30 employees and 130 consultants, both local and offshore, working with the IT-platform. Our teams consist of very competent people and we have a tight working relation between colleagues. We are very delivery oriented, have high pace and work with a highly prioritized and complex area within the Bank. 
In this role you will become the Level 3 operational lead based in Tri-City Gdansk Poland with travelling to Stockholm.
Your tasks will be:  
  • Coordination of Level 3 Production Support incl. incident code fixes as well as problem defects and enhancements / minor development (agile software engineering) 
  • Being the bridge between Business and IT 
  • Drive communication with business and follow up with team leads on IT-side 
  • Drive task forces, facilitate analysis of defects and Change Request 
  • Interact with L1 and L2 operations teams 
  • Follow production execution 
  • Being Service Manager for our application portfolio 

The qualifications you need

  • Bachelor Degree within IT   
  • English spoken (Professional level)   
  • English written (Professional level)   
  • Very good experience of working with Business and IT  
  • Experience of agile software development and System Development Life Cycle (SDLC) in general (Excellent level)   
  • HP QC (ALM)/Remedy experience will be an asset 
  • ITIL Foundation certification will be an asset 
  • Knowledge of  IT solutions covering all parts from sourcing, ETL to Data Warehouses and reporting solutions (preferable Datastage and SAP) 
By joining the Nordea team you will gain: 
  • Opportunity to participate in ambitious international IT projects   
  • Access to the latest high-tech solutions and opportunity to specialize in other technologies 
  • Exciting projects in your own responsibility with diverse challenges 
  • Wonderful team spirit and a great working atmosphere in a friendly team 
  • Modern and friendly work environment with open door policy, 
  • Possibility to participate in training programs enhancing your qualifications   
  • Full Time position based on an employment contract   
  • Competitive salary and comprehensive benefits package, 
  • An incentive package that includes a medical services package for you and your family, 
  • Sports card,  
  • Catering and cinema tickets funding,  
  • A possibility to join a corporate life insurance scheme   
  • Access to Employee Pension Scheme  
  • Relocation package option  

More information and send application

Please include permit for processing personal data in CV as following: “I give my permission for the processing of my personal data that is essential for the recruitment process in Nordea Bank AB branch in Poland, in accordance with the Act of 29.08.1997 on the Protection of Personal Data (Journal of Laws No. 133, item 883 amended)”.
We reserve the right to reply only to selected applications.

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