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Transition Manager, Gdynia

Workplace : Gdynia
Join us! You will get the opportunity to participate in very large IT projects in banking industry for Nordic countries. We’re looking for individual, who is an experienced Transition Manager who understands business and technology points of view.

The position we offer

The Transition Manager is a new business critical role. Key Activities resolve around working with process owners to ensure operational readiness and ensuring the integrity of the live environment is protected. Responsibilities:  
  • Work collaboratively with the Application Providers and Application owners to ensure services can be transitioned, managed, operated and supported in Early Life Support and production phases in accordance with CCIT Support strategy
  • Clearly define the Operational Service Acceptance Criteria for Early Life Support and production and guide projects to meet them
  • Act as a Subject Matter Expert for the Service Transition Process, providing support and guidance to projects to achieve successful transition of services into Production
  • Align the new or changed service with the organization requirements and business operations while ensuring minimal impact on current services
  • Build and maintain relationships with service and business owners to influence their decisions regarding the approach to the implementation of new/changed services. Ensure expectations of service levels are appropriately set and managed 
  • Ensure early engagement into projects and drive collaboration between all working teams including third party suppliers 
  • Provide leadership and direction to the CCIT  function ensuring appropriate and robust service management and review frameworks are in place   
  • Achieve consistent customer satisfaction ratings and respond appropriate to customer feedback on areas for improvement   

The qualifications you need

Expected skills cover: 
  • Transition Manager experience from large company 
  • Project management experience 
  • ITIL Certified, preferably with speciality of Service Transition (but at least ITIL Foundation) 
  • Understands Agile, Scrum SAFe  
  • Understands technology related with databases 
  • Outgoing and be able to work with several teams and coordinate the work 
  • Leadership and management skills 
  • Strong communication skills 
  • Accountability and proactivity 
  • Very good level of English 

More information and send application

By joining the Nordea team you will gain: 
  • Opportunity to participate in ambitious international IT projects 
  • Access to the latest high-tech solutions and opportunity to specialize in other technologies 
  • Exciting projects in your own responsibility with diverse challenges 
  • Wonderful team spirit and a great working atmosphere in a friendly team 
  • Modern and friendly work environment with open door policy 
  • Possibility to participate in training programs enhancing your qualifications   
  • Full Time position based on an employment contract   
  • Competitive salary and comprehensive benefits package 
  • An incentive package that includes a medical services package for you and your family 
  • Sports card 
  • Catering and cinema tickets funding 
  • A possibility to join a corporate life insurance scheme   
  • Access to Employee Pension Scheme  
  • Relocation package option 
Please include permit for processing personal data in CV as following: “I give my permission for the processing of my personal data that is essential for the recruitment process in Nordea Bank AB branch in Poland, in accordance with the Act of 29.08.1997 on the Protection of Personal Data (Journal of Laws No. 133, item 883 amended)”.
We reserve the right to reply only to selected applications.

Job Description: 50191419

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