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Process Specialist, Gdynia

Workplace: Gdynia
RABO is looking for a Process Specialist to be a part of the Back Office team. 
The Vendor Managgement Office is looking for a person to be a part of Back Office centre (RABO).  
You will deliver services towards our stakeholders through a strong communication and collaboration across different units within Retail Banking. 

The position we offer

Provide and perform professional support and services with high quality towards different IT units and stakeholders:
  • Drive and complete different projects and tasks to ensure that its handled in an efficient way 
  • Provide service and support with high quality in order to create great customer experience 
  • Act flexible to support the achievements of the team goals 
  • Share knowledge in order to develop the team skills 
  • Take initiative to develop own competence in order to meet future requirements 
  • Proactively work to increase the understanding and awareness of Back office processes and -knowledge in Nordea 
  • Establish and maintain close contact and relationship to important stakeholders in order to develop a wide network 
  • Act as a solid support contact in guidance of Back office processes in related activities towards Retail Unit(s) and stakeholders within Retail in order to deliver business value 
  • Actively share knowledge with other colleagues to make the process activities run more efficiently 
  • Ensure documented handover of all deliveries from the Back office and relevant information to appropriate units and stakeholders, to decrease any misunderstandings. 
  • Contribute continuously in optimizing our own task and processes to increase efficiency and prevent operational risk 

The qualifications you need

We are working in a dynamic environment, and it is important, that you get motivated by constantly having a lot of tasks.

You will be working very closely together with our EDC vendors in India. For that reason, it is important that you have experience in working cross-border/ cross-cultures within a global environment. We are looking for a person with strong commitment, drive and the ability to find good solutions to accomplish our set goals. 
Key competencies for this job are the following: 
  • Applying expertise and technology 
  • Deciding and initiating action 
  • Relating and networking 
  • Adapting and responding to change 
  • Achieving personal work goals and obtaining the already achieved goals 
  • Creating and innovating 
  • Delivering results and meeting customers on a professional level 
  • Working with people 
  • Interacting with the Business Leads to understand their needs of support and assist them in their requests. 
  • Collaborate and co-ordinate with team units  
  • Manage logistics for the selected members 
  • Meet or exceed customer expectations 
  • Render support and administrative services for smooth functioning of organization 
  • Help in effective working of employees by providing services 
  • Be able to arrange meetings, conferences and create different required reports, and be able to arrange accommodations for the stakeholders/costumers  if required 
  • Assisting the works of Resource Allocation on on-boarding new candidates 
  • Preparing periodic performance reports for the management team 
  • Fluent in English, both orally and in writing is a must 
A certain level of travel can be expected as our stakeholders are placed Cross countries. 
Key personal qualities for this job are: 
  • Experience in working with functions across the organization 
  • Excellent communication skills 
  • Be a great team-player in a multi-site, multi-cultural environment 
  • Attention to detail and able to manage data accurately 
  • Ability to work under pressure and able to calmly prioritize conflicting demands 
  • An understanding of basic Project management is an advantage 
  • Self-starter, able to manage a changing workload 

More information and send application

Please include permit for processing personal data in CV as following: “I give my permission for the processing of my personal data that is essential for the recruitment process in Nordea Bank AB branch in Poland, in accordance with the Act of 29.08.1997 on the Protection of Personal Data (Journal of Laws No. 133, item 883 amended)”.
We reserve the right to reply only to selected applications.

Job Description: 50262136

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