The National Portrait Gallery houses a unique collection of all forms of portraiture of the people who have made or are currently contributing to British history and culture; the collection is the most comprehensive of its kind in the world. With around 2 million visitors each year prior to temporary closure for the Inspiring People project and a strong national and international presence through touring exhibitions and special projects, the Gallery is one of the country’s most important and popular galleries.

Warehouse & Fulfilment Assistant

£19,884.80 per annum based on full time equivalent of £24.856 per annum 

Part Time (0.8 FTE)

Fixed Term

Site Based

Working pattern: Monday to Sunday on a rota basis, 4 days per week (Flexibility with working hours is essential as the postholder will be required to work regular weekends and early mornings)

Key responsibilities

·     Picking, packing and shipping online, telephone, trade and internal orders. Using online ecommerce and courier systems to print orders, record fulfilled orders and add tracking information.

·     Manage queries from customers and the Contact Centre via phone and email in a timely manner.

·     Receiving delivered goods for the Commercial department and physically transferring them from delivery point to the retail warehouse location.

·     Picking and transferring warehouse stock for Gallery retail locations.

·     Checking, counting and receiving stock deliveries, investigating and reporting discrepancies, damages and any shortages.

·     Operating the warehouse Print On Demand system and fulfilling orders on request.

·     Support in the annual stock take and interim stock spot checks.

·     Entering sales and goods received into the inventory management system and completing any associated filing and digitisation of delivery paperwork.

·     Processing returns and refunds in a timely and efficient manner.

·     Maintaining cleanliness, order and tidiness of stock and warehouse. Observe, champion and comply with Health & Safety Policies, applying best practices. 

·     Other duties/projects as required.

·     Promoting sustainable working practices and reducing the environmental impact of the Gallery’s operations in line with its Sustainability Statement.

Qualifications

·     Demonstrable experience working as a warehouse fulfilment assistant or similar role, with a good understanding of all aspects involved in omnichannel retail processes, ideally within a museum or other similar organisation.

·     Experience of ecommerce order processing and digital printing would be desirable.

Skills and Attributes

·     A good team player, who is flexible, reliable and willing to help others.

• A self-starter who is able to manage their workload with minimal supervision.

·     Capable and comfortable of physically demanding tasks and manual handling of high volumes of items.

·     A drive to deliver excellent customer service – both external and internal customers.

·     Good interpersonal skills and the ability to communicate confidently and effectively at all levels and across departments.

 ·    Attention to detail and respect for accurate data entry and stock handling.

·     Basic computer skills and knowledge of Microsoft Office (Word, Excel, Outlook) and ecommerce and stock control software and systems.

·     Good time management skills and the ability to prioritise multiple and competing tasks to meet deadlines.  

·     Ability to work independently as well as collaboratively with colleagues within Commercial and across the Gallery.

·     Demonstrates passion and approaches all work in an enthusiastic way.

·     An interest in art and history is desirable

Other

•     A strong commitment to equality and diversity with the ability to balance differing needs.

•     Keen interest in the mission and purpose of the National Portrait Gallery and building its relevance for contemporary audiences, and in the long-term success and development of the Gallery.

• Please note that this role requires manual handling activities such as, but not limited to, carrying, pushing and lifting and is therefore physically demanding.

Why work at National Portrait Gallery?

The National Portrait Gallery offers a variety of exciting opportunities to learn, develop and grow in your career.  We recognise the value each individual brings to the organisation to achieve our ambitious plans and are dedicated to developing and rewarding our staff.

We offer all our employees a competitive benefits package including:

• Membership of the Principal Civil Service Pension Scheme (PCSPS)
• Generous annual leave allowance
• Interest free season ticket and bicycle loans
• Rental deposit scheme
• Membership of the Civil Service Sports & Leisure club
• Access to independent, low cost healthcare schemes
• Employee assistance programme
• Free entry to many UK museums, galleries and exhibitions
• Staff discounts on purchases in online shop
• Professional & personal development opportunities

Closing date for returned applications is 9:00am on 05 July 2023.

First round interviews will take place week commencing 10 July 2023 in person.

We are committed to the employment and development of disabled people. When assessing and shortlisting our candidate pool for interviews, we are committed to removing any bias through our process to ensure all individuals with a disability are included. To be invited to the interview stage, you must show through your application that you meet the minimum criteria and/or the desirable skills required for the role. If you tell us that you have a disability we can make reasonable adjustments at interview, and, if you join us, to your work arrangements.