IT Officer


Title: IT Officer

Location:  Addis Ababa, Ethiopia

Employment Category:  H1

Reporting To:  IT Coordinator

Start of Contract & Duration:  March 31, 2022

Posting date: June 28, 2022

Required Employee: 1                    




The Danish Refugee Council (DRC), an international non-governmental organization (NGO), has been providing relief and development services in the Horn of Africa since 1997. DRC promotes and supports solutions to the problems faced by refugees, internally displaced people (IDPs), and migrants. The organization has offices across the region and has been operational in Ethiopia since 2009.  With funding from bilateral and multilateral donors, DRC is currently implementing a range of activities across Ethiopia and Djibouti, including WASH and shelter provision, child and youth protection, gender-based violence response, awareness-raising of migration risks, protection monitoring of migration routes, and livelihoods support for returning migrants or those at-risk of migration.




The IT Officer will be responsible for the configuration, implementation, and maintenance of all IT technologies across DRC’s country & field offices in Ethiopia. The Officer will focus on the efficient setup, maintenance & administration of all DRC hardware, software, and local networks. The IT Officer will, furthermore, ensure accessible and high-quality IT support & training to all DRC Ethiopia users, and will continually assess and identify the most appropriate IT solutions to meet the organization’s changing needs.



  • Assist in performing software installations and support day-to-day systems operations.
  • Monitoring Troubleshooting the LAN and WAN.
  • Provide hardware and software to both endpoints and server/commonly accessed services support.
  • Performing preventive maintenance service on the IT equipment on a scheduled basis.
  • Networking: Cisco Meraki, Routing, Switching, TCP/IP, NTP, LAN, WAN, Wireless, DNS, NFS, NIS, LDAP, SMTP, POP/IMAP, SSH, Telnet
  • Security Solutions:  Heimdal, Bitdefender, Exchange Online Protection, Cisco Meraki
  • Maintain uptime of critical infrastructure and related business services and resources.
  • Ensure all endpoints are protected with the organization’s recognized anti-virus solution.
  • Perform general repairs on IT equipment and peripherals as instructed.
  • Provide support on Cloud Solution-based Enterprise solutions including  Microsoft Office365(Share Point, Azure, Teams, OneDrive Mail, Yammer, etc), Hosted Domain System, and Microsoft  Dynamics ERP System
  • Support to maintain an inventory schedule of all IT equipment and software in use and in the store, by diagnosing their status and performance.
  • Maintain a record of all equipment received for repairs and maintenance.
  • Ensure that internet invoices are received on time and forwarded to finance for payment.
  • Provide help desk and technical support to the users.
  • Provide Simple guidelines training to the staff during service time.
  • Respond to and resolve IT service outages by determining the probable cause, contacting the service providers where necessary, and escalating if necessary.


All DRC roles require the post-holder to master

DRC’s core competencies:

  • Striving for excellence: You focus on reaching results while ensuring an efficient process.  
  • Collaborating: You involve relevant parties and encourage feedback.  
  • Taking the lead: You take ownership and initiative while aiming for innovation.  
  • Communicating: You listen and speak effectively and honestly.
  • Demonstrating integrity: You act in line with our vision and values.  


Experience and technical competencies: (include years of experience)

  • Professional technical experience evidencing and demonstrating the ability to deliver against the above-mentioned responsibilities:
  • Ability to work in a fast-paced environment that provides regular challenges
  • Clear understanding of automated user life cycle
  • Heterogeneous Operating Systems including Windows, Linux android (OS) and MacOS
  • Messaging, Directory, and Name Server including Exchange Online, Azur Directory Server, DNS, DHC, and Hosted Domain System
  • Cloud Solution based Enterprise solutions including  Microsoft Office365 (Share Point, Azure, Teams, OneDrive Mail, Yammer, etc), Hosted Domain System, and Microsoft  Dynamics ERP System
  • Networking: Cisco Meraki, Routing, Switching, TCP/IP, NTP, LAN, WAN, Wireless, DNS, NFS, NIS, LDAP, SMTP, POP/IMAP, SSH, Telnet
  • Security Solutions:  Heimdal, Bitdefender, Exchange Online Protection, Cisco Meraki
  • Hardware and Peripherals including HP, Lenovo, DELL, Cisco, Meraki, TP-Link, D-Link
  • Clear understanding of telecommunication services being managed by the ISP
  • Willing to regularly learn about new technologies and adapt to ever-changing organizational needs
  • Must be a team player
  • Demonstrated communication and follow-up skills needed
  • Hands-on experience on Cisco Meraki device
  • Experience in cloud-based collaboration especially Modern SharePoint and Team
  • Extensive experience working with Microsoft products (such as O365, Microsoft Dynamics)
  • Able to work under harsh and extreme conditions, good judgment and problem-solving skills 
  • Strong communication (written & spoken) and interpersonal skills, with a focus on proactive responses to queries
  • Strong planning, organization, and problem-solving skills with the ability to work hands-on, independently, and within the team in a difficult work environment
  • Experience working in remote locations and in emergency contexts and ability to travel and spend up to 50 % of the time in field locations;
  • Perform any other IT-related duties as assigned


EDUCATION: (include certificates, licenses, etc.)

  • BSc/BA in Computer Science or Information Technology or related field, Postgraduate is a plus
  • Minimum 4 years of relevant work experience in a large-scale, busy multi-site environment s of an international NGO


LANGUAGE: (indicate fluency level)

  • Fluent in written and spoken English.



Interested candidates who meet the required qualifications and experience are invited to submit an updated CV and cover letter explaining their motivation and why they are suited for the post. 

We only accept applications sent via our online-application form on under Vacancies.  

Please forward the application and CV, in English through the stated website no later than July 12, 2022. 

For general information about the Danish Refugee Council, please consult
Gender Equality: DRC is committed to achieving gender parity in staffing at all levels. In light of this, women candidates are particularly encouraged to apply to bridge the gender gap.
Equal Opportunities: DRC is an equal opportunity employer. We value diversity and we are committed to creating an inclusive environment based on mutual respect for all employees. We do not discriminate on the basis of age, sex, disability status, religion, ethnic origin, colour, race, marital status, or other protected characteristics

We encourage only qualified Ethiopian Nationals to apply. DRC considers all applicants based on merit.

DRC as an employer
By working in DRC, you will be joining a global workforce of around 8000 employees in 40 countries. We pride ourselves on our:
  • Professionalism, impact & expertise
  • Humanitarian approach & the work we do
  • Purpose, meaningfulness & own contribution
  • Culture, values & strong leadership
  • Fair compensation & continuous development

DRC’s capacity to ensure the protection of and assistance to refugees, IDP’s and other persons of concern depends on the ability of our staff to uphold and promote the highest standards of ethical and professional conduct in relation DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment. DRC conducts thorough and comprehensive background checks as part of the recruitment process.

If you have questions or are facing problems with the online application process, please visit

Danish Refugee Council is an equal opportunity employer and we consider all applicants regardless of race, age, ability, ethnicity, nationality, religion, gender identity, sexual orientation, or marital status. We have a strong ambition to further enhance the diversity of our workforce and our goal is to achieve 50% gender balance and at least 50% representation of national staff in management roles. We acknowledge the importance of fostering a diverse and inclusive team to successfully achieve our organizational goals and positively impact the communities we serve.


Application due:

Addis Ababa


Contract type:
National contract



Founded in 1956, DRC Danish Refugee Council is Denmark’s largest, and a leading international NGO. We have continuously been ranked as one of the best NGOs in the world - and are one of the few with a specific expertise in forced displacement. In over 40 countries, we protect, advocate and build sustainable futures for refugees and other displacement-affected people and communities.